Troubleshooting Connectivity Issues Between Wearable Devices and the Koneksa App

Introduction

Introduction

This troubleshooting guide is designed to help clinical site teams resolve connectivity issues between wearable devices and the Koneksa app during active clinical studies. Ensuring reliable connection and data transfer is critical for accurate data collection and study success.

Issue Description

Users may experience difficulties connecting wearable devices to the Koneksa app, resulting in data upload delays, missing data, or device pairing failures during clinical studies.

Signs of Connectivity Issues

• Wearable device not appearing in the app's device list.
• App fails to sync or upload data from the wearable device.
• Bluetooth pairing errors or device disconnections within the app.
• Error messages indicating connectivity or permission problems.

Basic Troubleshooting Steps

1. Ensure Bluetooth is enabled on the mobile device running the Koneksa app.
2. Confirm the wearable device is fully charged to avoid power-related connectivity issues.
3. Keep the wearable device close to the mobile device to ensure a stable Bluetooth connection.
4. Restart both the wearable device and the Koneksa app to refresh connections.
5. Check for and install any available updates to the Koneksa app via the app store.

Advanced Troubleshooting Steps

1. Verify that the Koneksa app has the required permissions enabled, including Bluetooth access and notifications.
2. Clear the cache/data for the Koneksa app or uninstall and reinstall it to resolve any app corruption issues.

Contacting Koneksa Clinic Site Support

If connectivity issues persist after completing the above steps, please contact Koneksa Clinic Site Support promptly for assistance. Provide detailed information including wearable and mobile device models, app version, and any error messages encountered to expedite issue resolution.

Additional Resources

• Access the Koneksa Help Center at [Insert Help Center URL] for comprehensive support articles.
• Review device-specific user manuals for wearable troubleshooting tips.

Conclusion

Reliable connectivity between wearable devices and the Koneksa app is essential for successful clinical data collection. Following this guide will help resolve common issues promptly and reduce study interruptions. Our team is committed to supporting clinical site coordinators, clinicians, and investigators every step of the way.